Privacy Policy
Last updated: March 2026 · Escapada Tours Chile
Escapada Tours Chile takes data privacy seriously. This policy explains how we collect, use and protect your personal information. Since we primarily serve Brazilian travelers, this policy complies with the Lei Geral de Proteção de Dados Pessoais (LGPD — Law No. 13,709/2018).
1. Data We Collect
We collect the following categories of personal data: name, email address, phone and WhatsApp number, city/country of origin, intended travel dates and itinerary preferences. We may also record communications and collect browsing data (IP address, browser type, pages visited) through cookies.
2. How We Use Your Information
We use your data to provide and improve our tour services, respond to enquiries, process bookings, send marketing communications (opt-out available at any time), and personalize your website experience.
3. How We Protect Your Data
Data is stored on secure servers with strict access controls. All traffic is encrypted via SSL. Only authorized staff can access your personal data. In the event of a security breach, we will notify the Brazilian ANPD and affected individuals as required by LGPD Art. 48.
4. Cookies
We use essential, performance, functional and marketing cookies. You can accept or reject non-essential cookies at any time. Essential cookies cannot be disabled as they are required for the site to function.
5. Data Sharing
Your data may be shared with operational partners in Chile (hotels, guides, transport), technology providers, and analytics tools (e.g. Google Analytics). We do not sell or rent your personal data to third parties.
6. Data Retention
We retain your data while there is an active relationship with you or until you request deletion. Upon deletion request, we will immediately cease using your data for commercial purposes, retaining only what is required by law.
7. International Data Transfers
As a Chile-based company serving Brazilian clients, your data may be stored and processed outside Brazil. We ensure such transfers comply with LGPD Chapter V requirements.
8. Your Rights
Under the LGPD, you have the right to: confirm the existence of data processing; access your data; correct inaccurate data; anonymize, block or delete unnecessary data; data portability; delete data processed with your consent; information about data sharing; withdraw consent at any time.
9. Contact & DPO
To exercise your rights or update your information, contact us at: [email protected]. You may also contact the Brazilian data protection authority (ANPD) at www.gov.br/anpd.
10. Policy Updates
We may update this Privacy Policy at any time. We recommend checking this page periodically for changes.